Where is Buy2Bee based?

Buy2Bee is based in Santhià, Italy. We also have an office and warehouse in America, Los Angeles.

Where does Buy2Bee ship from?

Buy2Bee ships from two warehouses – one in Italy and one in Los Angeles, Italy. Users can view the location of each product on the product's page. Users also have the option to filter between each warehouse using the shopping filter location in each category.

Is it free to register?

Your Buy2Bee member account is 100% free.

Do I need to sign any agreements?

Retailers do not need to sign any agreements with Buy2Bee in order to use the platform. However they must agree to our Terms and Conditions.

Are products authentic?

Yes, absolutely. Buy2Bee.com's entire catalog is genuine and 100% authentic. For more information, see our Authenticity page.

How can I pay on Buy2Bee.com?

Buy2Bee accepts Credit Cards, Bank Wires, and Paypal.

What about shipping services?

Shipping cost is a flat rate of €9.90 per order (price may vary for small orders under 1 lb). This includes dropship orders. Delivery is expected between 3 and 6 business days. Large orders will have a custom price based on the weight of the order. All tracking information is provided in your account within each order's page.

Shipping from Italy is via DHL.

Can I pick up an order?

No, all orders must be placed online and will be shipped to you or your customer.

What is your return policy?

Our policy allows 21 days from delivery for your customer to request a return, for which you must inform of us within that time frame, and 30 days from the customer's original delivery date to arrive at our facility for return. All of our orders are inspected by the logistics center; the item must be returned in original condition and not have been worn to be accepted as a return. We do not refund shipping charges.

How is my refund processed?

If you would like a refund processed to your original form of payment and not as a credit to your Buy2Bee wallet, you must specify and communicate that to us at the time that your customer requests a return. Refunds are generally issued as a credit to your wallet.

I am unable to login; it says my username does not exist. Why?

First, check to make sure you are on the correct site. If you are a US member, you should be on www.Buy2Bee.com. If you are an EU member, you should be on www.Buy2Bee.eu. If you continue to experience a problem, email us for help.

Do you have customer support available for questions or technical issues?

Yes, of course! Please feel free to contact us via email at info@buy2bee.com or by calling us during office hours (9am to 4pm PST Monday through Friday).

Request Invoices

If you want to receive the invoice of your payments at the end of the month, you have to make a previous request for it by email. If you don't, we will register the payments in a credit note and we will not be able to issue invoices after this even under a specific belated request.

Shipping Invoices

When Buy2Bee ships an order out from Europe (EU), customs requires that we include an invoice product amount. If you would like to make sure your customers don’t receive this invoice with our item value you can request to have the amount changed to the price you sold the product for by emailing our Buy2Bee Team.