What is Buy2Bee.com?

Buy2Bee is a B2B website for retailers only. We supply high-end, designer brand clothing and accessories from around the world, but mainly European brands.

Where is Buy2Bee based?

Buy2Bee is based in Los Angeles, California. We also have an office and warehouse in Italy.

Where does Buy2Bee ship from?

Buy2Bee ships from two warehouses – one in Los Angeles and one in Milan, Italy. Users can view the location of each product on the product's page. Users also have the option to filter between each warehouse using the shopping filter location in each category.

Is it free to register?

Your Buy2Bee member account is 100% free. A Buy2Bee dropshipping account starts at $199 per month.

Why is there a monthly fee to dropship?

We are the only company in the world who offer these exclusive, high-end designer brands available for dropshipping. Our value lies in the long standing relationships we have built in the last 30 years with these brands. Our dropshipping program gives you access to the most exclusive, in-demand brands and all of our professional HD quality photos and descriptions with easy integration via the most advanced technology. Our Shopify App was designed to automatically update quantities and orders. The monthly fee also protects our customers from a market flooded with the same products with little to no profit margin.

Do I need to sign any agreements?

Retailers do not need to sign any agreements with Buy2Bee in order to use the platform. However they must agree to our Terms and Conditions.

Is there a minimum order?

Yes, the minimum order is $500 for orders placed directly from Buy2Bee.com. There is no minimum order amount for registered dropshippers or dropshipping orders.

Are products authentic?

Yes, absolutely. Buy2Bee.com's entire catalog is genuine and 100% authentic. For more information, see our Authenticity page.

Are prices final?

Yes, all prices on Buy2Bee.com are final. Products held in our Italian warehouse already include duty and transportation to the US. All prices are FOB Los Angeles.

How can I pay on Buy2Bee.com?

Buy2Bee accepts Credit Cards, Bank Wires, and Paypal.

What about shipping services?

Shipping cost is a flat rate of $9.90 per order (price may vary for small orders under 1 lb). This includes dropship orders. Delivery is expected between 3 and 6 business days. Large orders will have a custom price based on the weight of the order. All tracking information is provided in your account within each order's page.

Shipping from Italy is via DHL.

Can I pick up an order?

No, all orders must be placed online and will be shipped to you or your customer.

How can I dropship Buy2Bee's products?

Users can connect via API to our web service, use our CSV files ( one standard and one Parent/Child formatting ) , or use our Shopify App.

How do dropship orders ship, does the Buy2Bee name appear anywhere?

All orders are blind shipments. We do not include our name anywhere on shipments. Orders ship from the logistics center.

Can I use Buy2Bee photographs to dropship?

Sure, all pictures are taken in HD and are ready to be used.

What is the difference between the two dropshipping subscriptions?

You can register for either an API/.CSV integration or a Shopify App integration subscription. The API or CSV integration requires that you have some technical knowledge or an IT expert and can integrate to virtually any platform. Integration via our Shopify App requires little to no technical knowledge and is very easy to install. Our Shopify App was designed to integrate all products, descriptions, photographs, and quantities seamlessly and automatically update stock throughout the day. The Shopify app pulls orders from your store automatically.

How do I cancel my dropshipping subscription and payments?

Go to your Paypal account and cancel the recurring payment for Buy2Bee.com at any time or email us and allow us one business day to cancel your payment. For your first payment, we do not process the charge until after the 7-day free trial period.

Do I have to pay the Shopify App price in addition to the API integration?

No, the Shopify App is just a different type of integration. You only register and pay for one of the two. You must have an active Shopify account in order to integrate via our Shopify App. The cost of you Shopify account is separate and unrelated to the cost of your Buy2Bee monthly subscription.

What is your return policy?

Our policy allows 21 days from delivery for your customer to request a return, for which you must inform of us within that time frame, and 30 days from the customer's original delivery date to arrive at our facility for return. All of our orders are inspected by the logistics center; the item must be returned in original condition and not have been worn to be accepted as a return. We do not refund shipping charges.

How do my customers return items?

Your customer must request a return within 21 days of receipt, and we must receive the item in our logistics center within 30 days of it having been delivered to them. You will have to notify us that your customer will be returning the item to our logistics warehouse. The warehouse address is La Moda Italiana, Inc. - 112 W. 9th Street, Suite 809 - Los Angeles, California 90015 - USA. We do not refund shipping cost. If you are exchanging, you only pay $9.90 for shipment of the new order.

How is my refund processed?

If you would like a refund processed to your original form of payment and not as a credit to your Buy2Bee wallet, you must specify and communicate that to us at the time that your customer requests a return. Refunds are generally issued as a credit to your wallet.

Can I ship internationally?

The US Buy2Bee site can only ship to The United States, Canada, and Mexico. Domestic orders ship via FedEx and USPS.

I am unable to login; it says my username does not exist. Why?

First, check to make sure you are on the correct site. If you are a US member, you should be on www.Buy2Bee.com. If you are an EU member, you should be on www.Buy2Bee.eu. If you continue to experience a problem, email us for help.

Do you have customer support available for questions or technical issues?

Yes, of course! Please feel free to contact us via email at info@buy2bee.com or by calling us during office hours (9am to 4pm PST Monday through Friday).